Shipping and Return Policy

Shipping and Return Policy

Shipping Rates
The rate charged for the shipping of your order is based on the weight and/or size of your products, and your location.  These charges will be added to your order according to the shipping and handling listed for the products you have added to your order. For orders with multiple items, shipping charges will be calculated with the highest items shipping and $2.00 for each additional item ordered. Any questions please email info@dasfenster.com or call 1-800-398-7753.   For Canadian orders please call 1-800-398-7753 for an exact shipping rate.

Shipping Fee
We do not refund the original shipping and handling that you paid on the order.

Shipping Policy
Turnaround:

All orders are processed within 7 business days : Monday – Friday 9am – 5pm.

Carriers:
We use the following carriers to deliver our orders:

USPS
UPS
FedEx

Payment Policy
Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover)
Check/Money Order
Paypal

Credit Card Charges

Your credit card or paypal account will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Mailing Address For Check/Money Order – If paying by check or money order please do not place an order online. Call us at  1-800-398-7753 to place you order.

Dasfenster
103 E Meadow Dr
Athens GA 30605
USA

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase. A 10% restocking fee may apply for returned items over $25.00.

1. Please email info@dasfenster.com or call 1-800-398-7753 to issue a return

Return Exceptions
Food items can not be returned if they are opened. No returns on DVD’s unless defective.

Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order.

Please Call 1-800-398-7753 for any questions regarding payment or shipping policies.